What’s Coming in TotalAgility: Tailored AI and Automation for Real Business Results

AI is reshaping how work gets done—but for many enterprises, putting it into practice is still a challenge. Recent findings from Accenture reveal that nearly two-thirds of companies struggle to integrate AI across core business functions, such as customer onboarding, where AI and automation can generate significant returns.

That’s where TotalAgility’s next release comes in. This release introduces a smarter approach to intelligent automation, applying the right AI and automation to the right business problem. With agentic AI to orchestrate tasks and make decisions, and generative AI to create new content, TotalAgility embeds AI and automation throughout the platform to help organizations improve efficiency and accelerate outcomes.

The release also introduces new tiered packages. Whether you’re processing high volumes of documents, orchestrating complex workflows, or surfacing insights from unstructured content, the new tiers align automation to your business priorities. The new packages — Intelligent Document Processing (Standard), Workflow Automation (Advanced), and Knowledge Discovery (Enterprise) — allow you to get started faster and scale as you grow.

Here's a preview of what users can expect from each TotalAgility tier:

Intelligent Document Processing (Standard)

Eliminate tedious manual entry and boost straight-through processing with agentic AI that can instantly classify, extract, and validate data from incoming documents, such as customer applications and insurance claims. New platform enhancements include:

• Redesigned IDP User Experience (UX): Intuitive no-code interface simplifies navigation.
• DocAI Studio (formerly Quick Capture): No-code app provides easier access to Copilot-driven field extraction and pre-trained document models.
• Expanded Document Library: Access over 3,000 pre-trained extraction models for common document types across a vast range of use cases (available as an add-on service).
• Microsoft Azure Read OCR Integration: Pre-integrated Optical Character Recognition capabilities deliver improved accuracy when processing complex documents –– no additional license key required.
• Copilot for Extraction: New capabilities recognize checkboxes, expanding extraction for form-based documents and improving straight-through processing rates.
• Import Connector and Document Conversion: Easily imports documents from external sources and automatically converts file formats.

Workflow Automation (Advanced)

This tier provides seamless management of complex processes and case-driven workloads. Multi-agent orchestration enables intelligent collaboration, makes instant decisions, and dynamically adapts to real-time business changes. New feature enhancements include:

• Copilot for Development: Transform ideas into automated workflows, forms, and data models using natural language or even a hand-drawn sketch. New enhancements simplify agent setup, freeing up to 70% of your time.
• Quick AI Agents: Easily create custom AI agents that interact with users and automate workflows.
• Case Agent: Instantly find relevant information from complex case data using natural language queries, dramatically cutting research time.
• Multi-Agent Orchestration: Coordinate multiple AI agents to collaborate on highly complex, shared goals.

Knowledge Discovery (Enterprise)

Our first-of-its-kind knowledge discovery feature gives you the unique ability to transform raw, unstructured data into actionable intelligence, utilizing powerful semantic search and question-and-answer agents. New platform enhancements include:

• Unstructured Knowledge Mining: Break down large volumes of long-form, unstructured content (such as proprietary business documents, contracts, and product documents) into searchable information.
• AI Knowledge Base: Securely store and manage enriched content in a centralized, searchable knowledge base.
• Question-Answering Agent: Find answers within unstructured, long-form content using natural language queries, semantic search, question and answering agents, and Retrieval-Augmented Generation (RAG).

Tungsten Automation: Unifying AI, People, and Processes in Real Time

At Tungsten Automation, we help businesses of all sizes turn AI into real business results—faster. With the latest updates to TotalAgility, we’re enhancing how intelligent agents collaborate with people and systems to streamline operations and drive smarter decisions. Our new solution tiers are designed to align directly with your business needs—whether you’re focused on processing documents, orchestrating complex workflows, or unlocking insights from unstructured data.

Here are some of our platform's benefits across solution tiers:

Accelerate High-Volume Transactional Workflows Effortlessly (Standard)

TotalAgility's Intelligent Document Processing capabilities are designed for teams managing high-volume data entry and transactional processes — where speed, accuracy and no-code capabilities are essential. These are common in industries like insurance and supply chain, where the sheer volume of policies, claims, and transportation documents can slow operations and increase errors.

This latest platform update significantly accelerates document processing and turnaround times, helping companies realize faster time to value. It also reduces operational costs by automation data extraction, minimizing human error, and increasing straight-through processing rates.

Orchestrate Dynamic Workflows and Improve Collaboration (Advanced)

This tier is ideal for organizations seeking to automate complex, case-driven workflows and enhance collaboration in fast-paced, dynamic environments, such as healthcare and pharmaceuticals.

It features smarter routing and AI agents capable of managing tasks independently, which helps eliminate bottlenecks and accelerate decision-making. Seamless coordination between multiple AI agents further boosts high-value work and elevates overall service delivery.

Maximize Strategic Value of Unstructured Data (Enterprise)

Our Enterprise tier is specifically designed for organizations seeking to leverage their vast amounts of unstructured data to inform decision-making and drive strategic action.

For example, financial services and legal teams can use unstructured knowledge mining capabilities and advanced semantic search to reveal hidden insights and maximize the value derived from company data.