Delivering $10M+ Impact with Intelligent Automation

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University Hospitals (UH), a leading healthcare system in Ohio, faced rising administrative workloads and increasing revenue cycle complexity. By expanding its intelligent automation program with Tungsten, UH integrated automation directly with EMR and payer workflows to streamline operational and revenue cycle processes, resulting in faster claims resolution, reduced manual effort, and improved financial performance.

With a strong automation foundation in place, revenue cycle operations have become the largest and fastest-growing area of UH’s program. UH is now using Tungsten TotalAgility to support more advanced, end-to-end workflows, enabling teams to manage higher volumes while maintaining focus on higher-value work.

“Our partnership with Tungsten spans decades, and the impact continues to grow. We’ve delivered over $10 million in value by automating 75 processes, freeing our teams to focus on complex work and higher-value care.”

Andy Kinnear,

Vice President of Operational Services, University Hospitals

“We’re excited about TotalAgility’s GenAI capabilities because they’ll help us deliver automation faster, more accurately, and anticipate challenges earlier in the process.”

Robert Duber,

Director, Performance Improvement & Process Automation, University Hospitals

“TotalAgility lets us move beyond simple task automation and into more holistic, complex workflows that serve our business partners even better.”

Andy Kinnear,

Vice President of Operational Services, University Hospitals

About University Hospitals

University Hospitals is one of the largest and most respected healthcare systems in Northeast Ohio, committed to improving health outcomes through compassionate care, research, and digital innovation.

https://www.uhhospitals.org/

Produits

Automatisation des documents et des workflows

Tungsten RPA

Les solutions d’automatisation robotisée des processus (RPA) vous permettent d’automatiser des tâches complexes et nécessitant beaucoup de main-d’œuvre dans des systèmes et des sources de données sans aucune programmation.

Automatisation des documents et des workflows

TotalAgility

Rationalisez vos processus avec TotalAgility, notre solution de gestion des flux de travail optimisés par l’IA. Découvrez comment l’automatisation peut transformer votre activité.

Voir tous les produits