Aviva Uncovers £116M in Insurance Fraud with Tungsten

Aviva, a global insurance leader, faced a surge in fraudulent claims that threatened both efficiency and customer trust. In one year alone, Aviva uncovered over 11,000 suspicious claims worth £116 million an average of 30 bogus claims a day and launched investigations into a further 13,000 cases.

Undetected fraud drives up costs for honest customers. To address this, Aviva turned to Tungsten Automation’s TotalAgility to strengthen fraud detection. By identifying key indicators automatically, handlers spend less time on manual review and more time prosecuting fraud and protecting customers.