Program intake is a crucial stage in the customer journey for health insurance exchanges operating under the Affordable Care Act (ACA), demanding accurate processing of thousands of documents each day. To accelerate customer onboarding and facilitate access to high-quality care, this state-run exchange uses Tungsten TotalAgility® to automate ACA eligibility adjudication processes from end to end. The new approach saves thousands of work hours annually and frees employees to focus on the most complex cases. It also helped the organization accommodate a sudden increase in workload during the pandemic.
About large health exchange
This large, state-run health exchange has a mandate to connect eligible residents with health insurance plans under the Affordable Care Act.
Produits
Tungsten TotalAgility
La plateforme d’automatisation intelligente TotalAgility accélère les processus métier avec l’intelligence des documents, l’automatisation des tâches et l’orchestration des processus.
Tungsten RPA
La technologie Tungsten RPA vous permet d’automatiser des séquences de tâches fastidieuses impliquant différents systèmes et sources de données, sans aucune programmation.