The three primary drivers that prompted Deutsche Rentenversicherung to upgrade to Tungsten TotalAgility from eFlow were the pursuit of enhanced stability during peak workloads, a desire for more autonomy in addressing change requests, and a focus on fostering innovation. Since the introduction of the new automated document processing system, the team has benefited from a stable solution, efficient support and a partner that values further development.
DRV's extensive workflow requires numerous branches, loops and integrations with additional systems. Employees only have to manually process about 6% of cases; the rest is carried out entirely automatically. Other departments are now planning similar upgrades.
ABOUT DRB RHINELAND-PALATINATE
As a regional provider of statutory pension insurance, DRV Rhineland-Palatinate employs 2,200 people. They look after 1.5 million insured persons and 80,000 employers and pay out 642,000 pensions in Germany and abroad.
Produits
Tungsten TotalAgility
La plateforme d’automatisation intelligente TotalAgility accélère les processus métier avec l’intelligence des documents, l’automatisation des tâches et l’orchestration des processus.