<style> .responsive-heading { font-weight: bold; font-size: clamp(1.2rem, 2vw, 2rem); line-height: 1.2; margin: 1em 0; } </style> <div class="responsive-heading"> Please Try a Different Browser </div> <p>You are using an outdated browser that is not compatible with our website content. For an optimal viewing experience, please upgrade to Microsoft Edge or view our site on a different browser.</p> <p><strong>If you choose to continue using this browser, content and functionality will be limited.</strong></p>

Royal Bank of Canada Achieves 97% Extraction Accuracy with TotalAgility

97%Extraction accuracy

Millionsof documents

25+Years Partnership

Royal Bank of Canada uses Tungsten TotalAgility to automate document capture and workflow, lifting extraction accuracy to 97% with generative AI. The bank has run on Tungsten Automation for more than 25 years, moving from Kofax Capture across multiple regions and now TotalAgility. A major bank merger left RBC with millions of unclassified documents and no metadata, needing everything operational on day one. Legacy extraction had also hit a ceiling, leaving the hardest documents to manual review. Generative AI built into TotalAgility closed that gap, turning a high-risk integration into a smooth transition, with millions of documents migrated in a short window.

Royal Bank of Canada (RBC)
background
"What was 80% extraction accuracy now all of a sudden became 97% accuracy. Definitely when there is heavy volume, this is the platform that we go with."
Raghu Srinivasan
Director, Document Digitization & Retention, RBC Enterprise Content Management Solutions

About Royal Bank of Canada (RBC)

Royal Bank of Canada (RBC) is one of Canada's largest banks and one of the largest banks in the world, based on market capitalization. RBC operates across Canada, the United States, and international markets, offering personal and commercial banking, wealth management, insurance, and capital markets services to individuals, businesses, and institutions worldwide.

https://www.rbc.com/about-rbc.html

Produits

Automatisation des documents et des workflows

TotalAgility

Rationalisez vos processus avec TotalAgility, notre solution de gestion des flux de travail optimisés par l’IA. Découvrez comment l’automatisation peut transformer votre activité.

En savoir plus
Voir tous les produits

Ressources associées