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Australian Government- Discover how Tungsten Automation can improve your citizen services

Empowering digital transformation and citizen services through AI-powered intelligent automation.

Tungsten Automation's advanced technologies drive process efficiency, enhance citizen services, ensure compliance, and unlock valuable insights through automation, analytics, and secure data management.

From streamlining processes to improving decision-making, we're revolutionising public sector applications. Dive deeper into how Tungsten Automation can elevate your operations to the next level.

Global Perspective on Government Strategy

Automation Use Cases

Transform Your Government Processes

The TotalAgility platform has at its core the automation tools such as Document Intelligence, Business Process Management, Integration toolkit and Artificial Intelligence to streamline and intelligently automate citizen self-service for enhanced productivity, organisational efficiency, user experience, and data analysis.

Automate invoice management for Australian government agencies. Our platform automates data capture, expedites approvals, detects duplicates, and integrates with ERP systems. This improves accuracy, efficiency, and transparency, resulting in cost savings, better supplier relations, and enhanced financial control.

Automate the claims lifecycle, reducing manual tasks and increasing efficiency. Our solutions ensure accuracy, compliance, and offer real-time tracking and analytics. Tungsten Automation helps Australian government agencies expedite claims, reduce errors, and improve service delivery, enhancing claimant satisfaction.

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With digital mailroom automation software, you can extract and validate information from incoming business mail and convert it to structured data that feeds business processes and systems across the enterprise. Track, review and gain insight into how well business processes are working, from the first point of customer contact to the final business decision.

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Using advanced AI and machine learning, it verifies digital document authenticity, detecting anomalies and alterations. This automation ensures document integrity, reduces fraud risk, and maintains public trust, while streamlining operations and saving time and resources on manual verification.

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Eligibility Checks and Processing

Automate data collection and validation, reducing manual effort and errors. It ensures accurate processing against eligibility criteria and enhances application tracking. Tungsten Automation improves service delivery and customer satisfaction, streamlining eligibility verification for Australian government agencies.

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Our solution securely captures, validates, and classifies digital IDs, processing large volumes instantly. Compliant with the Australian Digital ID Act 2024, it enhances system security and privacy. Choose Tungsten for efficient, automated, and secure digital credential handling.

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Tungsten Automation streamlines government payroll processes by automating data entry, validation, and reporting, while providing payroll administrators with robust tools to confidently review and execute payroll documentation in line with complex compliance requirements across multiple awards. By integrating seamlessly with existing payroll systems, Tungsten’s solutions help agencies ensure accurate, timely payments, maintain compliance, and maximise the value of their current IT investments.

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Government agencies are responsible for proper creation, maintenance and disposal of meticulous records. Effective records management is essential to ensuring accuracy, protecting privacy and security, building public trust and preserving history — and has been a largely manual process until recent years.

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From sensitive legal and government documents undergoing preparation for public release to private health records, there are many occasions when you may need to conceal information in a document. Otherwise, organisations could potentially expose sensitive information and often violate the law. However, the process has traditionally been laborious, time-consuming, error-prone and generally troublesome. Redaction using Tungsten Automation solutions can help.

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Unstructured Data to Decision

Solutions and Deployment

Une automatisation intelligente, une confiance inégalée

Our customers rely on us for the most comprehensive portfolio of workflow automation solutions. With flexible, scalable and secure deployment options like on-premises, cloud of choice, and Tungsten Cloud (Australia), you can be sure to optimise your operations. Solutions include:

Copilotes d’IA générative

TotalAgility Copilots pave the way for generative AI innovation in the Public Sector industry by augmenting human potential, not replacing it

Les nouveaux copilotes alimentés par l’IA générative de TotalAgility transforment votre façon d’interagir avec les logiciels d’automatisation. À l’aide d’une interface conversationnelle simple, les utilisateurs, quel que soit leur niveau de compétences technologiques, peuvent accélérer le délai de rentabilisation, approfondir leurs activités commerciales et augmenter la productivité des développeurs. Personnalisez davantage votre expérience en intégrant facilement le modèle de langage de grande taille (LLM) de votre choix, comme ChatGPT, OpenAI, Azure OpenAI ou un LLM personnalisé.