Rapport stratégique
Are federal backlogs
actually down?
Some are. Many aren't. And the ones that have improved may not stay that way.
Pourquoi c'est important
Maybe your backlog finally came down, and you're bracing for it to climb back. Maybe it's still growing, no matter how much overtime you approve.
Either way, you're asking the same question: what will actually keep it down?
Across the federal government, a few queues are shrinking and many still miss their targets. Even the ones that cleared have cleared before. Then attention moved on and the work came back.
Our federal backlog report looks behind the numbers to answer two questions.
- Did the underlying work change?
- And will the gains hold when the next surge hits?
Contenu
- Four ways a backlog can shrink without the process getting any better
- The federal program missing its target by 11x
- Why going digital helps, but doesn't solve your backlog issues
- Five questions that reveal whether your gains are borrowed
