Federal, state and local agencies all understand that traditional methods of delivering services and benefits to internal and external customers can be overwhelmed during peaks in demand or crises, such as the COVID-19 pandemic.
And while some modernization efforts are underway, current approaches to citizen services at many agencies still include some level of paper-based or manual processes--resulting in bottlenecks, errors, lack of transparency, fatigued workers and disgruntled constituents.
The solution? A shift to digital, versatile, and automated business processes that drive frictionless experiences through intelligent automation.
Download this white paper to discover how a unified end-to-end automation platform can:
- Create efficient process workflows, perform dynamic case management, and automate tasks no matter the systems and applications – including COTS, MOTS, or GOTS.
- Engage citizens using e-signature, communications management, or facial recognition via any channel.
- Be implemented easily, scaled quickly, and maintained by existing agency resources.
For more information, call our United States office at +1 (949) 783-1333, or contact a local office around the world.