Allied Irish Bank transforms their customer response time from weeks to minutes and improving customer satisfaction

Before their Digital Transformation journey, Allied Irish Bank processed customer requests through an internal postal service which dramatically delayed their customer response time. Within a competitive industry, Allied Irish Bank is always striving to increase customer satisfaction. To address this, they implemented the Tungsten Intelligent Automation Platform, automating over 200 key customer-related processes, whilst improving the customer experience through Tungsten Mobile  Capture and Tungsten Web Capture to ensure all submitted documents are correct, from the start of the transaction.

• Modernized AIB’s operations allowing them their employees to work smarter and faster
• Drastically reduced AIB’s Customer SLAs from weeks and hours to minutes and seconds
• Tungsten Automation provided real time customer feedback on document upload which saved AIB employees and customers time

Télécharger l’étude de cas