Irvine, CA – March 12, 2024 - Tungsten Automation, formerly Kofax, is pleased to announce the appointment of Joe Olson as its new Chief Customer Officer (CCO). In this role, Joe will be responsible for overseeing all aspects of the company's strategic customer lifecycle initiatives, post-sale customer support and success, professional services, SaaS cloud hosting, renewals, and other operational functions.
With a career spanning over two decades in executive leadership roles within public and private SaaS companies operating at global scale, Joe brings a wealth of experience and expertise to Tungsten Automation. His extensive background includes serving as CEO, CCO and GM, where he has consistently demonstrated a deep commitment to driving customer-centric strategies that align with customer needs.
Olson's leadership has been instrumental in guiding various functional areas crucial to customer success, including professional services, technical support, SaaS operations and renewals. His hands-on approach and strategic vision have consistently delivered tangible results, enhancing customer satisfaction and retention, while driving revenue growth.
"We are pleased to welcome Joe to our executive management team as our new Chief Customer Officer," said Reynolds C. Bish, CEO of Tungsten Automation. "Joe's proven track record of delivering exceptional customer experiences and driving business growth aligns perfectly with our commitment to providing unparalleled value to our clients. His leadership will be pivotal in continuing to deliver positive business outcomes for our customers and ensuring that Tungsten Automation remains at the forefront of innovation and excellence."
Joe Olson expressed his excitement about joining Tungsten Automation, stating, "I am honored to join Tungsten Automation at this exciting juncture in its growth journey. I look forward to collaborating with the team to further elevate our customer success strategies and deliver exceptional outcomes and value for our customers."
À propos de Tungsten Automation :
Tungsten Automation (anciennement Kofax) est le leader mondial en matière de solutions d'automatisation intelligente des flux de travail, avec un héritage de confiance de 40 ans et une équipe de 2 200 employés dans 32 pays, au service de plus de 25 000 clients dans le monde. Notre engagement en faveur de l'innovation et de la réussite de nos clients nous a permis d'être reconnus par l'industrie, et nous a notamment valu d'être nommés leaders dans les domaines de l'IA et de l'IDP par Everest Group, et de l'orchestration des processus par Forrester. Nous gagnons la confiance de nos clients en leur permettant d’obtenir une efficacité sans précédent et de réduire leurs dépenses grâce à des solutions d'automatisation des flux de travail qui propulsent leur activité vers l'avenir.
Nicolas.Rochard@kofax.com